Terms and Conditions
The users and the visitors to the Website
("You") are bound by the terms and conditions ("Terms") set
out herein. These Terms will be deemed to have been accepted by you on usage of
the Website. You are requested to read the Terms carefully before you progress
beyond this page of the Website. Our Privacy Policy together with these Terms
govern your use of this Website and personal data if any that you may provide
to us through this Website. If you do not agree with these Terms then you are
requested to immediately exit the Website. These Terms are an electronic record
and do not need to be physically signed. We may update and make changes to
these Terms from time to time without notice to you. You are advised to check
these Terms regularly for any such updates or changes. Your continued usage of
the Website is considered as an implied acceptance of the changes to the
Website and you agree to abide by the same. Other websites belonging to and
operated by us may contain terms and conditions which may be different from the
Terms contained herein. Please check the terms and conditions provided on the
other websites that you visit.
Intellectual Property Rights:
All content on this Website is either our
exclusive property or that of our licensors. All the software, text, images,
graphics, logos, trademarks, video and audio used on this Website belongs to us
or our licensors. No material from this Website shall be copied, modified,
reproduced, republished, uploaded, transmitted, posted or distributed in any
form without our prior written permission. Unauthorized use of the content or
materials appearing on this Website may violate copyright, trademark and other
applicable laws, and could result in criminal or civil penalties. The trademark
and logo displayed on the Website is the property of Samrruddhi Enterprise. Our
trademark or logo shall not be used in any manner without our prior written
consent. No permission or license (whether express or implied) is hereby
granted regarding the use of any such trademarks, get-up, product names, logos
or titles, and such use may constitute infringement of the holder's rights. All
rights not expressly granted herein are reserved.
Security Rules:
You
shall ensure that the security of the Website is not violated, harmed or
compromised in any manner including by
(i) accessing data not intended for you or logging into a server or account
which you are not authorized to access,
(ii) attempting to probe, scan or test the vulnerability of a system or network
or to breach security or authentication measures without proper authorization,
(iii) attempt to interfere with the service, host or network, including without
limitation, via means of submitting a virus to the Website, overloading,
flooding or crashing the Website,
(iv) sending unsolicited electronic emails, including promotions or advertising
of products or services. Violation of any system or network security may result
in civil or criminal liability. We shall have the right to investigate such
occurrences involving violations and will have the right to involve and
cooperate with law enforcement agencies in prosecuting you if you are involved
in such violations.
Warranties:
We do not make any warranties, express or
implied, including, without limitation, those of merchantability and fitness
for a particular purpose, with respect to any information, data, statements or
products made available on the Website. We may change or discontinue any aspect
of the Website at any time, including, its content or features. The Website,
and all content, material, information, software, products and services
provided on the Website, are provided on an "as is" and "as
available" basis. We expressly disclaim all warranties of any kind,
whether express or implied, including, but not limited to, the implied
warranties of merchantability, fitness for a particular purpose and non-
infringement.
We make
no warranty that:
(i) the Website will meet your requirements,
(ii) the Website will be available on an uninterrupted, timely, secure, or
error-free basis,
(iii) the results that may be obtained from the use of the Website will be
accurate or reliable. We may occasionally for brief periods suspend the
operations of the Website for maintenance, updation or support work as we may
deem appropriate. We are not liable for any inconvenience, loss or damages that
may be caused to you during such periods of suspension. We have no
responsibility for any damage to your computer system or loss of data that
results from the use of the Website. The information contained in the Website
has been obtained from sources believed to be reliable. Despite our efforts the
information may not be accurate, complete or updated. We disclaim all
warranties as to the accuracy, completeness or adequacy of such information.
Some portions of the Website may contain
information about the products or services provided by us or through a third
party on another platform or website owned and operated by us. No such
information shall be deemed to be construed as an advertisement or an offer to
buy any product or avail any service unless otherwise specified. In no event
will we be liable for damages of any kind, including without limitation,
direct, incidental or consequential damages (including, but not limited to,
damages for lost profits, business interruption and loss of programs or
information) arising out of the use of or inability to use the Website, or any
information provided on the Website. Some jurisdictions do not allow the
limitation or exclusion of liability. Accordingly, some of the above
limitations may not apply to you.
Third Party Websites and Links:
The Website may contain links to websites
and access to content, products and services from third parties, including
advertisers, affiliates and sponsors of the Website. The linked websites are
not under our control. All the third party access is provided to you by us in
good faith. You agree that we are not responsible for the availability of, and
content provided on, third party websites. You are requested to read the terms,
conditions and policies posted by other websites regarding privacy and other
topics before use. We are not responsible for third party content accessible
through the Website, including opinions, advice, statements and advertisements,
and you shall bear all risks associated with the use of such content. We are
not responsible for any loss or damage of any sort you may incur from dealing
with any third party website.
Usage from User Jurisdiction:
If Website is used or accessed from
anyplace outside India, it is entirely at your own risk. The Website makes no
representation that its contents and other features are available or otherwise
suitable for use outside India.
Termination:
We reserve the right to terminate your
access to the Website at any time without notice to you for any reason
(including, but not limited to, your violation of these Terms) or for no
reason. We do not represent that we will nor are we required to either actively
monitor such behavior or to provide such notice to you. Our right to terminate
your access is in addition to all other legal or equitable remedies available
to us, which rights are fully and expressly reserved by us. Upon termination of
this agreement for any reason, you shall cease to use or further access any of
the Website's content or services and be liable for any unauthorized attempts
to do so through any means. The provisions regarding to warranty and
indemnification shall survive such termination
Assignment:
We may assign any or all of its rights and
obligations under this agreement to any party without the prior consent of or
notice to you.
Force Measure:
Notwithstanding anything contained in these
Terms or elsewhere, we are not responsible for any loss, damage caused to you
by the usage of the Website attributable to a force majeure event. A
"force majeure event" means any event that is beyond our reasonable
control and includes, without limitation, flood, fire, explosion, acts of God,
civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection,
war, acts of government, power failure, sabotage, computer hacking,
unauthorized access to computer data and storage device, system failure, virus,
attacks, bugs, computer crashes, breach of security and encryption.
Governing Law:
You agree that any controversy, dispute or
claim arising out of or relating to this agreement, or the breach thereof,
shall be governed by and interpreted in accordance with laws of India and the
parties submit to the exclusive jurisdiction of the courts of Bangalore.
Terms & Conditions are binding for all
purchases:
All orders are deemed offers for you to
purchase our products. We may accept your offer by issuing a confirmatory
e-mail and/or mobile confirmation of the products specified in your order. Our
acceptance of each such offer is expressly subject to and conditioned on your
assent to these terms and conditions of sale. No other terms and conditions
will apply.
Electronic Communication:
When you visit www.samrruddhi.com or send
e-mails to us, you are communicating with us electronically. By communicating
with us, you consent to receive communication from us electronically. We will
communicate with you by e-mail or by posting notices on our website. You agree
that all agreements, notices, disclosures, and other communications that we
provide to you electronically satisfy any legal requirement that such
communication be in writing.
Prices:
All prices posted on this website are
subject to change without notice. Samrruddhi Enterprise provides price
protection for items during refund and returns. However, if the price of a
product increases before the shipment, you shall be notified of the same. In
such a scenario, the product shall be shipped based on your confirmation. Posted
prices include all taxes and charges. In case there are any additional charges
or taxes the same will be mentioned on the website.
MOQ(Minimum Order Quantity):
Samrruddhi Enterprise reserves the rights
to mention Minimum Order Quantity to Users.
Payment:
All payments must be received by us prior
to shipping. We accept payment by net-banking, credit card, debit card, mobile
payments & UPI.
Changes and Cancellation:
Any item additions, quantity changes or
specification changes made to accepted orders will be modified in the order
details. All sales are final, provided, however, item cancellations and
quantity reductions may be made before the order is shipped. We may, without
liability, cancel any accepted order before shipment if our credit department
does not approve your credit or if there are other problems with the payment
mode selected by you.
Cancellation of Order by Samrruddhi
Enterprise:
Samrruddhi Enterprise reserves the right to
refuse or cancel any order placed for a product due to any of the below
reasons: Technical issues related to pricing information.
Non-availability of the product(s):
Payment problem identified by Fraud
Detection Department. This shall be regardless of whether the order has been
confirmed and/or payment been received. 100% payment shall be refunded and the
User shall be informed of the same.
Use by Children:
Samrruddhi.com does sell products for
children, but it sells them to adults. If you are under age of 18 years, you
may use Samrruddhi.com only with involvement of a parent or guardian.
Samrruddhi.com and its affiliates reserve the right to refuse service,
terminate accounts, remove or edit content, or cancel orders in their sole
discretion.
Cancellation, Refund & Return Policies
Cancellation by Samrruddhi Enterprise:
There may be certain orders that Samrruddhi
Enterprise Merchant partners are unable to accept the service and these may
need to be cancelled. Some situations that may result in your order being
cancelled include, non-availability of the product or quantities ordered by
you, non- availability of the delivery service in the address to which product
is required to be shipped, inaccuracies or errors in pricing information
specified by our Merchant partners, problems identified by Samrruddhi
Enterprise credit and fraud avoidance department or due to any major technical
snag. Samrruddhi Enterprise may also require additional verification's or
information before accepting any order. Samrruddhi Enterprise will contact you
if all or any portion of your order is cancelled or if additional information
is required to accept your order. If your order is cancelled after your credit
card or bank account has been charged, the said amount will be reversed back in
your credit card / bank account.
Cancellation by the Retailer:
In case
of requests for order cancellations, Samrruddhi Enterprise reserves the right
to accept or reject requests for order cancellations for any reason whatsoever.
As part of usual business practice, if Samrruddhi Enterprise receives a
cancellation notice and the order has not been processed/ approved by
Samrruddhi Enterprise, Samrruddhi Enterprise shall cancel the order and refund
the entire amount to you. Samrruddhi Enterprise will not be able to cancel
orders that have already been partially or fully processed. Samrruddhi
Enterprise has the full right to decide whether an order has been processed or
not or whether an order has been partially or fully processed. You agree not to
dispute the decision made by Samrruddhi Enterprise and accept Samrruddhi
Enterprise decision regarding the cancellation. In cases where it is not
possible to cancel orders since they have already been shipped, refund shall be
made subject to the return process post return request is raised and you would
get replacement or refund once the original item is back with the Merchant
partner in good sale-able condition. Return Policy Samrruddhi Enterprise:
• In the event you receive a damaged / defective product or a product that does
not comply with the specifications as per your original order, you are required
to get in touch with the customer service team.
• Upon receiving your complaint, Samrruddhi Enterprises hall verify the
authenticity and the nature of the complaint. If Samrruddhi Enterprise is
convinced that the complaint is genuine, Samrruddhi Enterprise will inform the
relevant Merchant of such complaint and request for a replacement. However, in
the event of frivolous and unjustified complaints regarding the quality and
content of the products, other than not requesting the Merchant for a
replacement, Samrruddhi Enterprise reserves the right to pursue necessary legal
actions against you and you will be solely liable for all costs incurred by
Samrruddhi Enterprise in this regard. You expressly acknowledge that the
Merchant selling the defective product/ service will be solely responsible to
you for any claims that you may have in relation to such defective product/
service and Samrruddhi Enterprise shall not in any manner be held liable for
the same.
• Before accepting shipment of any product, kindly ensure that the product’s
packaging is not damaged or tampered. If you observe that the package is
damaged or tampered, Samrruddhi Enterprise requests you to refuse to accept
delivery and inform Samrruddhi Enterprise at the earliest. The return process
of the product may be restricted by Samrruddhi Enterprise depending on the
nature and category of the product. In order to return any products sold
through the Samrruddhi Enterprise Platform, you are required to comply with the
following conditions: For non-damaged/ non-defective product, you shall be
allowed to return the product within the time frame displayed on website at the
time of purchase. Please notify Samrruddhi Enterprise of receipt of damaged/
defective product within 48-hours of delivery to you. If you are unable to do
so within 48-hours, Samrruddhi Enterprise /Merchant/manufacturer/service
provider shall not be held liable for the failure to replace the order.
Samrruddhi Enterprise will arrange pick-up of the damaged/defective product
through its own logistics partner. In the event Samrruddhi Enterprise is unable
to do so, Samrruddhi Enterprise will notify you regarding the same and you will
be required to dispatch the product using a reputed courier in your respective
area within one (1) day from receipt of such notice. Courier freight charges
will be reimbursed in such form as is determined by the logistics team upon
prior consultation with Samrruddhi Enterprise. Products should be returned in
their original packaging along with the original price tags, labels, bar codes,
user manual, warranty card and invoices, etc. Samrruddhi Enterprise offers
hassle-free returns to simplify returns for buyers and sellers. The cost of
return shipping for an item that is not properly described is the Merchant or
seller’s responsibility. If applicable, you also authorize Samrruddhi
Enterprise to place the return shipping costs on your invoice. It is advised
that the return packets should be strongly and adequately packaged so that
there is no further damage of products during transit. The returned products
are subject to verification and checks by Samrruddhi Enterprise in order to
determine the legitimacy of the complaint/ return. In the event the return of a
product is duly accepted by Samrruddhi Enterprise, the value of such product,
as originally paid by you during Acceptance of delivery of product or
otherwise, as adjusted with any credits/discount/offers, will be refunded to
you. Refund will be processed based on the mode of payment and Samrruddhi Enterprise
will credit your refunds directly to Samrruddhi Enterprise source of payment
subject to the Orders paid online.
Refund Policy for Recharges:
All sales of prepaid recharge on the
Samrruddhi Enterprise Platform are final with no refund or exchange permitted.
You are responsible for the mobile number or DTH account number for which You
purchase the prepaid recharge and all charges that result from those purchases.
You are also responsible for the information relating to data card and all
charges that result from those purchases. Samrruddhi Enterprise is not
responsible for any purchase of prepaid recharge for an incorrect mobile number
or DTH account number or incorrect toll or data card information. However, if
in a transaction performed by You on the Samrruddhi Enterprise Platform, money
has been charged to Your card or bank account and a recharge is not delivered
within 24 hours of the completion of the transaction, then You shall inform us
by sending an e mail to our customer services e mail address mentioned on the
‘Contact Us’ page on the Samrruddhi Enterprise Platform. Please include in the
e-mail the following details – the mobile number (or DTH account number or data
card information), operator name, recharge value, transaction date and order number.
Samrruddhi Enterprise will investigate the incident and, if it is found that
money was indeed charged to Your card or bank account without delivery of the
recharge, then You will be refunded the money within 23 working days from the
date of receipt of Your e mail. All refunds will be credited to Your Bank
account. It will take 3-23 working days for the money to show in Your bank
account depending on Your bank’s policy.
Privacy Policy
Privacy Policy, Terms and Conditions
Last updated:
2024-03-10
This Privacy Policy
describes Our policies and procedures on the collection, use and disclosure of
Your information when You use the Service and tells You about Your privacy
rights and how the law protects You. We use Your Personal data to provide and
improve the Service. By using the Service, You agree to the collection and use
of information in accordance with this Privacy Policy. This Privacy Policy has
been created with the help of the Privacy Policy Template.
Interpretation and Definitions
Interpretation
The words of which the
initial letter is capitalized have meanings defined under the following
conditions. The following definitions shall have the same meaning regardless of
whether they appear in singular or in plural.
Definitions
For the purposes of this
Privacy Policy:
Account means a unique
account created for You to access our Service or parts of our Service.
Affiliate means an
entity that controls, is controlled by or is under common control with a party,
where "control" means ownership of 50% or more of the shares, equity
interest or other securities entitled to vote for election of directors or
other managing authority.
Application means the
software program provided by the Samrruddhi Enterprise downloaded by You on any
electronic device, named Samrruddhi Enterprise which is Free
Samrruddhi Enterprise
(referred to as either "the Company", "We", "Us"
or "Our" in this Agreement) refers to Samrruddhi Enterprise.
Country refers to:
India
Device means any
device that can access the Service such as a computer, a cellphone or a digital
tablet.
Personal Data is any
information that relates to an identified or identifiable individual.
Service refers to the
Application.
Service Provider means
any natural or legal person who processes the data on behalf of the Company. It
refers to third-party companies or individuals employed by the Company to
facilitate the Service, to provide the Service on behalf of the Company, to
perform services related to the Service or to assist the Company in analyzing
how the Service is used.
Third-party Social
Media Service refers to any website or any social network website through which
a User can log in or create an account to use the Service.
Usage Data refers to
data collected automatically, either generated by the use of the Service or
from the Service infrastructure itself (for example, the duration of a page
visit).
You means the
individual accessing or using the Service, or the company, or other legal
entity on behalf of which such individual is accessing or using the Service, as
applicable.
Collecting and Using Your Personal Data
Types of Data
Collected
Personal Data
While using Our
Service, We may ask You to provide Us with certain personally identifiable
information that can be used to contact or identify You. Personally
identifiable information may include, but is not limited to:
Email, First &
last name, Phone number, Address, state, Zip/Postal Code, City.
Usage Data
Usage Data is
collected automatically when using the Service.
Usage Data may include
information such as Your Device's Internet Protocol address (e.g. IP address),
browser type, browser version, the pages of our Service that You visit, the time
and date of Your visit, the time spent on those pages, unique device
identifiers and other diagnostic data. When You access the Service by or
through a mobile device, We may collect certain information automatically,
including, but not limited to, the type of mobile device You use, Your mobile
device unique ID, the IP address of Your mobile device, Your mobile operating
system, the type of mobile Internet browser You use, unique device identifiers
and other diagnostic data.
We may also collect
information that your browser sends whenever you visit our Service or when You
access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You
to create an account and log in to use the Service through the following
Third-party Social Media Services: Firebase, Google Play Service, Google
Analytics, Firebase Crashlytics If You decide to register through or otherwise
grant us access to a Third-Party Social Media Service, We may collect Personal
data that is already associated with Your Third-Party Social Media Service's
account, such as Your name, Your email address, Your activities or Your contact
list associated with that account.
You may also have the
option of sharing additional information with the Company through Your
Third-Party Social Media Service's account. If You choose to provide such
information and Personal Data, during registration or otherwise, You are giving
the Company permission to use, share, and store it in a manner consistent with
this Privacy Policy.
Information Collected
while Using the Application While using Our Application, in order to provide
features of Our Application, We may collect, with your prior permission:
Location (GPS),
Phonebook (Contact list), Camera (Pictures), Photos and videos, Personal info,
Device or other IDs We use this information to provide features of Our Service,
to improve and customize Our Service. The information may be uploaded to the
Company's servers and/or a Service Provider's server or it may be simply stored
on Your device.
You can enable or
disable access to this information at any time, through Your Device settings.
Use of Your Personal
Data
The Company may use Personal Data for the following purposes:
To provide and
maintain our Service, including monitoring the usage of our Service.
To manage Your
Account: to manage Your registration as a user of the Service. The Personal
Data You provide can give You access to different functionalities of the
Service that are available to You as a registered user.
For the performance of
a contract: the development, compliance and undertaking of the purchase
contract for the products, items or services You have purchased or of any other
contract with Us through the Service.
To contact You: To
contact You by email, telephone calls, SMS, or other equivalent forms of
electronic communication, such as a mobile application's push notifications
regarding updates or informative communications related to the functionalities,
products or contracted services, including the security updates, when necessary
or reasonable for their implementation.
To provide you with
news, special offers and general information about other goods, services and
events which we offer that are similar to those that you have already purchased
or enquired about unless you have opted not to receive such information.
To manage your
requests: To attend and manage your requests to us.
For business
transfers: We may use Your information to evaluate or conduct a merger,
divestiture, restructuring, reorganization, dissolution, or other sale or
transfer of some or all of Our assets, whether as a going concern or as part of
bankruptcy, liquidation, or similar proceeding, in which Personal Data held by
Us about our Service users is among the assets transferred.
For other purposes: We
may use Your information for other purposes, such as data analysis, identifying
usage trends, determining the effectiveness of our promotional campaigns and to
evaluate and improve our Service, products, services, marketing and your experience.
We may share your
personal information in the following situations:
With Service
Providers: We may share your personal information with Service Providers to
monitor and analyze the use of our Service, to contact you.
For business
transfers: We may share or transfer Your personal information in connection
with, or during negotiations of, any merger, sale of Company assets, financing,
or acquisition of all or a portion of Our business to another company.
With Affiliates: We
may share your information with our affiliates, in which case we will require
those affiliates to honor this Privacy Policy. Affiliates include our parent
company and any other subsidiaries, joint venture partners or other companies
that we control or that are under common control with Us.
With business
partners: We may share your information with our business partners to offer you
certain products, services or promotions.
With other users: when
you share personal information or otherwise interact in the public areas with
other users, such information may be viewed by all users and may be publicly
distributed outside. If You interact with other users or register through a
Third-Party Social Media Service, Your contacts on the Third-Party Social Media
Service may see Your name, profile, pictures and description of Your activity.
Similarly, other users will be able to view descriptions of your activity,
communicate with you and view your profile.
With Your consent: We
may disclose your personal information for any other purpose with your consent.
Retention of Your
Personal Data
The Company will
retain Your Personal Data only for as long as is necessary for the purposes set
out in this Privacy Policy. We will retain and use Your Personal Data to the
extent necessary to comply with our legal obligations (for example, if we are
required to retain your data to comply with applicable laws), resolve disputes,
and enforce our legal agreements and policies.
The Company will also
retain Usage Data for internal analysis purposes. Usage Data is generally
retained for a shorter period of time, except when this data is used to
strengthen the security or to improve the functionality of Our Service, or we
are legally obligated to retain this data for longer time periods.
Transfer of Your
Personal Data
Your information, including Personal Data, is processed at the Company's
operating offices and in any other places where the parties involved in the
processing are located. It means that this information may be transferred to —
and maintained on — computers located outside of Your state, province, country
or other governmental jurisdiction where the data protection laws may differ
than those from Your jurisdiction.
Your consent to this
Privacy Policy followed by your submission of such information represents your
agreement to that transfer.
The Company will take
all steps reasonably necessary to ensure that Your data is treated securely and
in accordance with this Privacy Policy and no transfer of Your Personal Data
will take place to an organization or a country unless there are adequate
controls in place including the security of Your data and other personal
information.
Disclosure of Your
Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your
Personal Data may be transferred. We will provide notice before Your Personal
Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your
Personal Data if required to do so by law or in response to valid requests by
public authorities (e.g. a court or a government agency).
Other legal
requirements
The Company may disclose Your Personal Data in the good faith belief that such
action is necessary to:
Comply with a legal
obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal
Data
The security of Your Personal Data is important to us, but remember that no
method of transmission over the Internet, or method of electronic storage is
100% secure. While we strive to use commercially acceptable means to protect
Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly
collect personally identifiable information from anyone under the age of 13. If
You are a parent or guardian and You are aware that Your child has provided Us
with Personal Data, please contact Us. If we become aware that we have
collected Personal Data from anyone under the age of 13 without verification of
parental consent, we take steps to remove that information from our servers.
If we need to rely on
consent as a legal basis for processing your information and your country
requires consent from a parent, we may require your parent's consent before we
collect and use that information.
Links to Other
Websites
Our Service may contain links to other websites that are not operated by us. If
you click on a third party link, you will be directed to that third party's
site. We strongly advise you to review the Privacy Policy of every site you
visit.
We have no control over
and assume no responsibility for the content, privacy policies or practices of
any third party sites or services.
Changes to this
Privacy Policy
We may update Our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page. We will let You know
via email and/or a prominent notice on Our Service, prior to the change
becoming effective and update the "Last updated" date at the top of
this Privacy Policy.
You are advised to
review this Privacy Policy periodically for any changes. Changes to this
Privacy Policy are effective when they are posted on this page.
Grievance Policy
Samrruddhi Enterprise
strongly believes in a sincere and transparent approach to its users. You trust
and love us and we would never put growth before trust. This policy document
aims at minimizing instances of customer complaints, grievances and
disappointments via channelized approach, review and redressal. The self-review
will be of help in identifying shortcomings in the product features and service
delivery. If you’re disappointed, then at some point in time we’ve not done a
great enough job. Samrruddhi Enterprise’s policy on grievance redressal follows
the under noted principles.
• Our users are to be treated fairly at all times.
• Complaints or concerns raised by users are dealt with an open mind, with
courtesy and in a timely manner.
• Users are informed to escalate their complaints, concerns and grievances with
Samrruddhi Enterprise if they are not satisfied with the resolution of their
complaints.
• Samrruddhi Enterprise will take care of all complaints efficiently and fairly
as they value each user.
• All employees at Samrruddhi Enterprise must work in good faith and without
prejudice to the interests of the users.
We understand that customer can happen due to multiple reasons. It can be
because of the gap between the promised service levels and the service levels
actually offered. Since we are dealing with humans, a lot of grievances can
arise due to the attitudinal and the way communication gets done. It can also
happen due to the actual errors across the system. Users have complete
authority to file a complaint/ share feedback if they are disappointed by
services rendered by Samrruddhi Enterprise. They can give their complaint/
feedback in writing, email, or on Samrruddhi Enterprise’s website/mobile
application. If user’s dilemma is not resolved within the given time or if they
are not satisfied with the solution provided by Samrruddhi Enterprise, they can
approach our tiered redressal system with their complaint for grievance
redressal. In order to make Samrruddhi Enterprise’s redressal channels more
meaningful and effective, a structured system has been put in place. This
system will ensure that the complaints are redressed seamlessly and well within
the stipulated timeframe. Awareness of Grievance Redressal System At Samrruddhi
Enterprise, the users’ experience is what we deliberate and focus on. This is
why we listen and take the time to know our users and take their concerns
seriously. Going skin-deep to analyze and scrutinize, how you would feel from
the time you step-in to Samrruddhi Enterprise’s website/mobile application till
the time you’re done, helps us evolve and enhance our services. If a user has
found our experience simple and incredible we know we are doing something
worthy. However, when a user is concerned or has complaints we do everything we
can to fix it and make it right. Sensitizing staff on handling complaints Our
staff undergoes regular training to ensure that consumer’s queries and
grievances are handled properly. They are encouraged to work in a manner which
helps us in building the consumer trust and confidence. This reflects in both
the operations as well as the customer communications. Top reasons behind the
consumer queries are analyzed and worked upon in a way which aims at removal of
these reasons from the root. This helps in improving the overall quality of the
service levels gradually. How to reach Samrruddhi Enterprise For Samrruddhi
Enterprise marketplace Related Issues: You can go to Samrruddhi Enterprise
website/mobile application, followed by the particular transaction where you
are facing the issue to submit your query. You can also call us on our customer
care number from 9am to 9pm to help resolve your query.
Jurisdiction:
Pursuant to the
provisions mentioned above, if any dispute, controversy or claim arises in
relation to any Samrruddhi Enterprise marketplace or platform, including any
question regarding the existence, validity or termination of these terms
(hereinafter ‘Dispute’), you agree that any claim or Dispute must be resolved
by a court having jurisdiction in Bangalore, India. You agree to submit to the
exclusive jurisdiction of the courts located within Bangalore, India, for the
purpose of litigating all such claims or disputes. This Agreement shall be
governed by Indian law.
CANCELLATION, REFUND & RETURN POLICIES
Cancellation by Samrruddhi Enterprise:
There may be certain orders that Samrruddhi
Enterprise Merchant partners are unable to accept the service and these may
need to be cancelled. Some situations that may result in your order being
cancelled include, non-availability of the product or quantities ordered by
you, non- availability of the delivery service in the address to which product
is required to be shipped, inaccuracies or errors in pricing information
specified by our Merchant partners, problems identified by Samrruddhi
Enterprise credit and fraud avoidance department or due to any major technical
snag. Samrruddhi Enterprise may also require additional verification's or
information before accepting any order. Samrruddhi Enterprise will contact you
if all or any portion of your order is cancelled or if additional information
is required to accept your order. If your order is cancelled after your credit
card or bank account has been charged, the said amount will be reversed back in
your credit card / bank account.
Cancellation by the Retailer:
In case
of requests for order cancellations, Samrruddhi Enterprise reserves the right
to accept or reject requests for order cancellations for any reason whatsoever.
As part of usual business practice, if Samrruddhi Enterprise receives a
cancellation notice and the order has not been processed/ approved by
Samrruddhi Enterprise, Samrruddhi Enterprise shall cancel the order and refund
the entire amount to you. Samrruddhi Enterprise will not be able to cancel
orders that have already been partially or fully processed. Samrruddhi
Enterprise has the full right to decide whether an order has been processed or
not or whether an order has been partially or fully processed. You agree not to
dispute the decision made by Samrruddhi Enterprise and accept Samrruddhi
Enterprise decision regarding the cancellation. In cases where it is not
possible to cancel orders since they have already been shipped, refund shall be
made subject to the return process post return request is raised and you would
get replacement or refund once the original item is back with the Merchant
partner in good sale-able condition. Return Policy Samrruddhi Enterprise:
• In the event you receive a damaged / defective product or a product that does
not comply with the specifications as per your original order, you are required
to get in touch with the customer service team.
• Upon receiving your complaint, Samrruddhi Enterprises hall verify the
authenticity and the nature of the complaint. If Samrruddhi Enterprise is
convinced that the complaint is genuine, Samrruddhi Enterprise will inform the
relevant Merchant of such complaint and request for a replacement. However, in
the event of frivolous and unjustified complaints regarding the quality and
content of the products, other than not requesting the Merchant for a
replacement, Samrruddhi Enterprise reserves the right to pursue necessary legal
actions against you and you will be solely liable for all costs incurred by
Samrruddhi Enterprise in this regard. You expressly acknowledge that the
Merchant selling the defective product/ service will be solely responsible to
you for any claims that you may have in relation to such defective product/
service and Samrruddhi Enterprise shall not in any manner be held liable for
the same.
• Before accepting shipment of any product, kindly ensure that the product’s
packaging is not damaged or tampered. If you observe that the package is
damaged or tampered, Samrruddhi Enterprise requests you to refuse to accept
delivery and inform Samrruddhi Enterprise at the earliest. The return process
of the product may be restricted by Samrruddhi Enterprise depending on the
nature and category of the product.
In order to return any products sold
through the Samrruddhi Enterprise Platform, you are required to comply with the
following conditions: For non-damaged/ non-defective product, you shall be
allowed to return the product within the time frame displayed on website at the
time of purchase. Please notify Samrruddhi Enterprise of receipt of damaged/
defective product within 48-hours of delivery to you. If you are unable to do
so within 48-hours, Samrruddhi Enterprise /Merchant/manufacturer/service
provider shall not be held liable for the failure to replace the order.
Samrruddhi Enterprise will arrange pick-up of the damaged/defective product
through its own logistics partner. In the event Samrruddhi Enterprise is unable
to do so, Samrruddhi Enterprise will notify you regarding the same and you will
be required to dispatch the product using a reputed courier in your respective
area within one (1) day from receipt of such notice. Courier freight charges
will be reimbursed in such form as is determined by the logistics team upon
prior consultation with Samrruddhi Enterprise. Products should be returned in
their original packaging along with the original price tags, labels, bar codes,
user manual, warranty card and invoices, etc. Samrruddhi Enterprise offers
hassle-free returns to simplify returns for buyers and sellers. The cost of
return shipping for an item that is not properly described is the Merchant or
seller’s responsibility. If applicable, you also authorize Samrruddhi
Enterprise to place the return shipping costs on your invoice. It is advised
that the return packets should be strongly and adequately packaged so that
there is no further damage of products during transit. The returned products
are subject to verification and checks by Samrruddhi Enterprise in order to
determine the legitimacy of the complaint/ return. In the event the return of a
product is duly accepted by Samrruddhi Enterprise, the value of such product,
as originally paid by you during Acceptance of delivery of product or
otherwise, as adjusted with any credits/discount/offers, will be refunded to
you. Refund will be processed based on the mode of payment and Samrruddhi
Enterprise will credit your refunds directly to Samrruddhi Enterprise source of
payment subject to the Orders paid online.
Refund Policy for Recharges:
All sales of prepaid recharge on the
Samrruddhi Enterprise Platform are final with no refund or exchange permitted.
You are responsible for the mobile number or DTH account number for which You
purchase the prepaid recharge and all charges that result from those purchases.
You are also responsible for the information relating to data card and all
charges that result from those purchases. Samrruddhi Enterprise is not
responsible for any purchase of prepaid recharge for an incorrect mobile number
or DTH account number or incorrect toll or data card information. However, if
in a transaction performed by You on the Samrruddhi Enterprise Platform, money
has been charged to Your card or bank account and a recharge is not delivered
within 24 hours of the completion of the transaction, then You shall inform us
by sending an e mail to our customer services e mail address mentioned on the
‘Contact Us’ page on the Samrruddhi Enterprise Platform. Please include in the
e-mail the following details – the mobile number (or DTH account number or data
card information), operator name, recharge value, transaction date and order
number. Samrruddhi Enterprise will investigate the incident and, if it is found
that money was indeed charged to Your card or bank account without delivery of
the recharge, then You will be refunded the money within 23 working days from
the date of receipt of Your e mail. All refunds will be credited to Your Bank
account. It will take 3-23 working days for the money to show in Your bank
account depending on Your bank’s policy.